Cancellation and Refund Policy

Thank you for ordering with us! We aim to provide you with a seamless and satisfying shopping experience. Please carefully read our Cancellation and Refund Policy to understand the terms under which you can cancel an order, return a product, or request a refund.

Order Cancellation

• Orders can be canceled within 1-2 hours of placement, provided they have not yet been shipped.
• If the order has already been shipped, cancellation is not possible. However, you may initiate a return once the item is delivered.
• To cancel an order, please contact our customer support team at Zycogamesofficial@gmail.com or call us at +91 8838050109
• A full refund will be issued to your original payment method for successfully canceled orders.

Conditions for Returns

We accept returns under the following conditions:

• The product is unused, unopened, and in its original packaging.
• The item must be unused, in its original packaging, and in the same condition as received.
• Products must be accompanied by the original receipt or proof of purchase.

Refunds

• Refunds will be processed after inspecting the returned product.
• If approved, refunds will be issued to the original payment method within 5-7 business days.
• Shipping charges are non-refundable unless the return is due to an error on our part.
• If your return is denied, we will notify you via call/email and ship the product back to you at your expense.

Damaged or Defective Items

• If you receive a damaged or defective product, please contact us within 48 hours of delivery.
• Provide clear images of the damaged item and packaging for verification.
• After review, we will offer a replacement, exchange, or full refund, depending on stock availability and your preference.

How to Request a Return or Refund

To initiate a return or request a refund, please follow these steps:

1. Contact Us: Email us at Zycogamesofficial@gmail.com or call +91 8838050109 with your order details and reason for return.
2. Return Approval: Our team will review your request and provide a return authorization if eligible.
3. Ship the Item: Pack the item securely in its original packaging and send it to our return address. You are responsible for return shipping costs unless the item is defective or incorrect.
4. Inspection & Processing: Once we receive the item, we will inspect it and process the refund or exchange accordingly.
5. Confirmation: You will receive an email confirmation once the return has been processed and the refund is initiated.

If you have any further questions, please contact our customer support team at Zycogamesofficial@gmail.com or call us at +91 8838050109

We appreciate your business and strive to provide the best shopping experience!