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Policies

Privacy Policy

How Heartfull Foundation collects, uses and protects the personal information you share with us.

Last updated: 29 September 2026

01Introduction

Heartfull Foundation ("we", "us", "our") respects your privacy. This Privacy Policy explains what information we collect when you visit our website, donate, volunteer or contact us, and how we use and safeguard it.

By using our website or sharing your information with us, you agree to the practices described in this policy.

02Information We Collect

We only collect information that you choose to provide to us, such as:

  • Your name, email address, mobile number and postal address.
  • Donation details such as amount, date and payment reference.
  • Volunteer details such as your age group, skills, areas of interest and availability.
  • Messages you send us through our contact, volunteer or donation forms, WhatsApp, phone or email.

We may also collect basic, non-identifying technical data (such as browser type and pages visited) to help us improve the website.

03How We Use Your Information

  • To process and acknowledge donations and issue receipts.
  • To respond to your enquiries and volunteer applications.
  • To share updates about our programs, events and impact, where you have agreed to receive them.
  • To meet legal, accounting and regulatory requirements.
  • To improve our website, programs and communication.

04Sharing of Information

We do not sell, rent or trade your personal information. We may share it only with trusted service providers (such as payment gateways or email services) who help us operate, and only to the extent required. We may also disclose information when required by law or by a government authority.

05Data Security

We take reasonable administrative and technical measures to protect your information from unauthorised access, loss or misuse. Online payments, when enabled, are processed through secure third-party payment gateways; we do not store your card or bank details.

06Children's Privacy

Information and photographs of children in our programs are handled with special care in line with our Child Protection Policy. We do not knowingly collect personal information online from children under 18 without the consent of a parent or guardian.

07Your Choices

You may ask us to access, correct or delete your personal information, or to stop sending you updates, at any time by contacting us using the details below.

08Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page with the "Last updated" date.

09Contact Us

If you have any questions about this policy, please contact us: