Last updated: 29 September 2026
01General Policy
Donations made to Heartfull Foundation are generally non-refundable, as they are quickly committed to our programs for children and communities.
02Eligible Refunds
We will consider refund requests in the following cases:
- A duplicate payment was made by mistake.
- An incorrect amount was charged due to a technical error.
- A transaction was made fraudulently or without the account holder's authorisation.
03How to Request a Refund
Please email us within 7 days of the donation with the following details:
- Your full name and contact number.
- Date and amount of the donation.
- Transaction ID or payment reference.
- Reason for the refund request.
04Processing
Once verified, approved refunds will be processed to the original payment method within 7–14 working days. The time taken to reflect in your account may vary depending on your bank or payment provider.
05Receipts and Tax Benefits
If a donation receipt has already been issued for a refunded amount, it will be cancelled. Any tax benefit claimed on a refunded donation will no longer be valid.
06Non-Refundable Cases
Donations that have already been utilised for a program, or requests received after the 7-day window, may not be eligible for a refund except where required by law.
07Contact Us
If you have any questions about this policy, please contact us:
- info@heartfullfoundation.com
- +91 91235 96369
- Heartfull Foundation, Ground Floor & First Floor, No. 46/52, Indra Nagar Main Road, Valasaravakkam, Chennai – 600087